At Dream Island Casino (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect the information you provide when you visit our website, register an account, play games, make deposits/withdrawals, or interact with our services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or create an account.
1. Who We Are
Dream Island Casino is operated by [Insert Legal Entity Name], a company registered and licensed under the laws of [Insert Jurisdiction, e.g., Curacao / Anjouan / UAE / relevant authority]. Our registered address is [Insert Address or state “Abu Dhabi, UAE” if applicable].
For privacy-related questions, contact us at: Email: support@dreamisland.casino Subject line: Privacy Enquiry
2. Information We Collect
We collect the following types of information:
Personal Information You Provide
- Full name, date of birth, gender
- Email address, phone number
- Residential address, country of residence
- Government-issued ID documents (passport, driver’s license, etc.) for KYC/verification
- Payment method details (card number, expiry, name on card — processed securely via third-party providers)
- Username, password, security questions
- Transaction history, deposit/withdrawal details
- Communications with support (chat, email)
Automatically Collected Information
- IP address, device type, browser type/version
- Operating system, screen resolution
- Location data (approximate, derived from IP)
- Pages visited, time spent, clicks, referring URLs
- Cookies, pixels, and similar tracking technologies (see Section 7)
Information from Third Parties
- Verification services (for age/ID checks)
- Payment processors and fraud prevention providers
- Marketing & analytics partners (if you consented)
- Social media/log-in providers (if you connect via Google/Facebook/etc.)
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account
- To verify your identity, age (must be 18+ or legal gambling age in your jurisdiction), and prevent fraud/money laundering
- To process deposits, withdrawals, and bonuses
- To provide customer support and resolve disputes
- To send transactional emails/SMS (account activity, promotions you opted into)
- To comply with legal obligations (AML/KYC, tax reporting, court orders)
- To improve our Services, detect bugs, and enhance security
- For marketing (only if you gave consent — you can opt out anytime)
- To conduct responsible gambling checks and self-exclusion support
4. Legal Basis for Processing (GDPR-relevant users)
- Performance of a contract (account creation, gameplay, payments)
- Legal obligation (KYC/AML, responsible gaming)
- Legitimate interests (fraud prevention, service improvement, security)
- Consent (marketing communications, certain cookies)
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment processors and banks (for transactions)
- KYC/verification and fraud detection providers
- Game providers and software partners (limited data for gameplay)
- Regulators, law enforcement, or courts when required
- Professional advisors (auditors, lawyers)
- Affiliates/marketing partners (only with your consent)
All third parties are contractually bound to protect your data and use it only for the specified purpose.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your residence (including non-EEA countries). We use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions to protect your rights.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tools to:
- Keep you logged in
- Remember preferences
- Analyze site usage and improve experience
- Deliver targeted ads (if consented)
You can manage cookies via your browser settings or our cookie banner. Essential cookies cannot be disabled without breaking site functionality.
For details, see our Cookie Policy [link if separate, or include brief version here].
8. Data Security
We implement industry-standard security measures (encryption, firewalls, access controls, regular audits) to protect your data. However, no system is 100% secure — we cannot guarantee absolute security.
9. Data Retention
We keep your data only as long as necessary:
- Account active → indefinitely (or until closure + legal hold period)
- Closed accounts → up to 5–10 years for AML/compliance reasons
- Marketing data → until you unsubscribe/withdraw consent
After retention period, data is anonymized or securely deleted.
10. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal retention)
- Restrict processing
- Object to processing (including marketing)
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, email support@dreamisland.casino. We respond within 30 days (or as required by law).
11. Responsible Gaming
We are committed to promoting safe gambling. We may use your data to identify problem gambling patterns and offer tools (deposit limits, self-exclusion, reality checks). See our Responsible Gaming page for more.
12. Children’s Privacy
Our Services are strictly for individuals 18+ (or legal gambling age). We do not knowingly collect data from minors. If we discover a user is underage, we will delete the account and data immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The new version will be posted here with an updated “Last updated” date. Significant changes will be notified via email or site notice.
Continued use of our Services after changes constitutes acceptance.
14. Governing Law
This Privacy Policy is governed by the laws of [Insert Jurisdiction, e.g., United Arab Emirates / Curacao / relevant licensing authority].
Thank you for trusting Dream Island Casino. We value your privacy and strive to keep your information safe while delivering the best gaming experience.
Questions? Reach out anytime at support@dreamisland.casino.